Cisco Technical Program Manager Hardware Quality 

United States, California, San Jose 

915859657

The application window is expected to close on: 04/05/2025

Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received.

•Drive and track tasks related to Hardware Quality and Engineering Field Failure Analysis including implementation of cross-functional closed-loop corrective actions.

•Facilitate hardware engineering support to customer-facing and support groups and collaborate with development and validation teams, manufacturing, and vendors as needed.

•Co-ordinate the engagement between engineering failure analysis, hardware and cross-functional teams to support the fixing and root-cause analysis of hardware issues.

•Facilitate communication and creative problem-solving to identify root causes of customer issues, categorize failures, and support the generation and implementation of corrective measures.

This role brings visibility and empowerment. You'll work closely with customer-facing teams in technical support and marketing/sales, as well as product groups in engineering and manufacturing. You'll interact multi-functionally internally with teams working on hardware and software development, product validation, manufacturing NPI, custom development, and contract manufacturing at all product life cycle phases.

•Bachelor's or Associate or equivalent qualification in Engineering or Engineering Methodologies

•8+ years of relevant experience in hardware development and/or hardware development program management

•4+ years experience as a Program Manager within a technology company

•Experience in managing teams and/or managing technical programs or processes

•Experience in hardware engineering in the networking equipment industry

•Experience leading or Program managing hardware projects and programs, with an understanding of the end-to-end product lifecycle from concept to production release and product-sustaining

•Experience working with customer-facing teams and field issues on hardware products

•Experience working with ODMs and vendors