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JPMorgan Product Manager Design Research-Payments-Associate United States, New Jersey, Jersey City 352436261
25.06.2024
Job responsibilities
- Partners with the Product Manager to identify new product opportunities that reflect the needs of our customers and the market through user research and discovery
- Considers and plans for upstream and downstream implications of new product features on the overall product experience
- Supports the collection of user research, journey mapping, and market analysis to inform the strategic product roadmap and provide insight on potential product features that provide value to customers
- Analyzes, tracks, and evaluates product metrics including work to time, cost, and quality targets across the product development life cycle
- Writes the requirements, epics, and user stories to support product development
- Execute all aspects of the research process from questionnaire writing and research design, field management, analysis and interpretation of results through to preparation of reports
- Executing insight activities (e.g., front-end experience creation, design refinement in-person and remotely, A/B testing).
- Formulating insights and story-telling.
- Uncovering unexpected insights that drive new experiences as well as the little ‘i’ insights that inform their development.
- Presenting these insights and recommendations in a compelling way to help stakeholders understand consumer needs and how those needs impact solutions.
- Escalating ongoing needs and issues to the Senior UX Designer and Head of Product Experience.; Work closely with product and business teams to identify research topics
Required qualifications, capabilities, and skills
- 3+ years of experience or equivalent expertise in product management or a relevant domain area
- Proficient knowledge of the product development life cycle
- Experience in product life cycle activities including discovery and requirements definition
- Developing knowledge of data analytics and data literacy
- Experience defining and planning the approach and methodologies in the context of project scope and timeline.
- Experience managing the recruitment process with vendors; Experience with secondary data, trends, and learnings.
- Experience moderating and planning ethnographies, one-on-ones, panels, and remote testing environments.
- A working knowledge of Accessibility best practices (WCAG 2.1 AA); Experience creating discussion guides.
- Experience with qualitative and quantitative research through a broad range of methodologiesExperience providing insights to inform digital engagement (e.g., website, apps, APIs).; Experience bringing insights to life through a narrative that clarifies the needs and desires of consumers and how those insights can be integrated into the designed experience.
- Experience crafting discussion guides and appropriate tools and exercises to reveal consumer needs and desires in close partnership with Experience Design, Management, and Business Partners.
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