IBM Customer service representative 

United States, Texas, Plano 

345699012

Client satisfaction will be your ultimate goal in this role. As a customer service representative, you will be on the front line serving our customers. You’ll be the technical resource and point person interacting with clients, vendors, and senior management, to identify and resolve complex technical problems. If solving problems and helping others succeed excites you, let’s talk!
Client satisfaction will be your ultimate goal in this role. As a customer service representative, you will be on the front line serving our customers. You’ll be the technical resource and point person interacting with clients, vendors, and senior management, to identify and resolve complex technical problems. If solving problems and helping others succeed excites you, let’s talk!

Essential Duties:
• Rack, build, cable, configure, and provision Intel and Advanced Micro Devices (AMD) servers.
• Rack, cable, and deploy Cisco Layer 2 networking equipment.
• Troubleshoot, test, quality assurance of server hardware.
• Professionally resolve hardware issues via trouble ticket.
• Operating System Installation Windows Server, Linux, Unix.
• Rack, cable, and deploy Cisco Layer 2 networking equipment a plus.
• Web Server and Database installation experience a plus.
• Must be able to work in this country without company sponsorship.
• Must be fluent in English.
• Must be willing to learn quickly, multi-task, and work in a fast pace environment.
• Moderate knowledge of PC hardware concepts and component installation.
• Basic knowledge of various internet-related services and software (mail, web, DNS, etc).
• General understanding of computer networking concepts.
• Customer focused attitude with some previous customer service experience.
• Network wiring/cabling experience a plus.
Preferred Technical and Professional Expertise

• 3-5 years’ experience with Windows and Linux Platforms
• 3-5 years’ experience with computer/server hardware
• Certifications are not required but a plus.