Truist Customer Service Representative 

United States, Illinois 

160908536

Regular or Temporary:

English (Required)

1st shift (United States of America)Provide the Perfect Client Experience (PCE) by telephone and email to internal and external clients, while adhering to premium finance policies and procedures. Handle a variety of complex inquiries, solving client problems, identifying client needs, submitting accurate account adjustments and providing technical support for resetting of passwords.

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.
1. Deliver world standard client service by answering inbound and making outbound client calls timely, accurately, professionally and courteously. Maintain required performance standards in quality, occupancy, attendance, promptness and identifying client needs. Assist in the resolution of client complaints.
2. Ensure the security of client information and assist with minimizing bank losses by performing client verification on each call received.
3. Identify possible loan fraud and escalate for risk mitigation.
4. Provide high quality service through efficient and effective client service with an emphasis on low client effort.
5. Assess client needs and suggest products and services such as recurring ACH and use of AFCO's website to obtain information and make payments.
6. Suggest changes to improve communications and business efficiencies.The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1. High school diploma or equivalent
2. Strong interpersonal skills to fully identify the need and resolve while minimizing client effort
3. Basic computer navigation and keyboarding skills, including ability to multi-task and navigate between multiple systems
4. Good written communication skills to include accuracy and relevant client information
5. Ability to work with confidential information in a professional manner
6. Ability and willingness to work a flexible schedule/overtime, as needed
7. Ability to adapt to change and work in a fast paced environment
8. Demonstrated proficiency in basic computer applications, such as Microsoft Office software products
1. Customer service experience in a call center environment