Teva Customer Account Administrator 12FTC 

United Kingdom, England, Wakefield 

340788248

• You will process sales orders via our in-house SAP system
• You will manage hospital orders ensuring adherence to SOP’s for controlled distribution products
• You will maintain the system and ensure orders are ready for release reviewing order blocks and feeding back to the Customer Account executive
• You will identify and resolve any pricing issues working with the Customer Account executive responsible and ensuring correct pricing is applied to the orders prior to release to warehouse
• You will be responsible for daily liaison with the Demand Management team in terms of demand, customer reserve, EOQ and OMRS
• You will work with the wider team to support stock allocations and releases
• You will be working with our UK Quality team responsible for processing new complaints onto our in-house system (Trackwise). Responsible for all patient and HCP contact via the telephone and email. Always ensuring best in class service.
• You will be responsible for analysis and data interrogation
• You will be responsible for managing the UK general enquiries inbox, responding and triaging enquiries working to agreed timelines, SLA’s and procedures
• You will be responsible for new account set-up and account amendments in SAP, ensuring all correct licencing and banking information is present and evidenced
• You will create customer licences adhering to MHRA guidelines
  

Are you...?

• Experienced within data analysis and interrogation

Do you have...?

• Proven track record within a data entry and systems environment
• High volume administration skills gained within an office environment
• Excellent Excel skills gained within a working or studying environment
• Desirable: EDI experience / SAP
• Numeracy, good keyboard skills and adaptability
• Good communications skills, ability to work on own initiative
• Methodical and meticulous approach to work
• Attention to detail

• Enjoying time with your families (25 days of annual leave, Pension scheme)
• Looking after your health (Life & Critical Illness Insurance, Private health insurance, Sports and Health Programme – including health days and nutritional counselling, On-site Canteen)
• Recognizing your value (Recognition programs to reward our employees with our company bonus scheme)
• Boosting your potential (Virtual Learning Centre)
• Well-being and D&I focused company.
  

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