Teva Customer Account Executive 

United Kingdom, England, Wakefield 

822033328

• You will provide a professional, customer-focused service to both customers (hospitals & wholesalers) and commercial teams, ensuring a comprehensive and tailored approach.
• You will advocate for customer solutions by attending town halls, business updates, and commercial meetings.
• You will deliver services that meet and exceed customer expectations and requirements.
• You will manage the customer pipeline, ensuring successful new product launches.
• You will oversee deliveries to specific customer depots, collaborating with our logistics partner.
• You will actively participate in projects aimed at improving customer solution efficiencies, enhancing operations, optimising stock management, and streamlining the supply chain.
• You will provide customer-specific analysis, particularly in relation to stock management.
• You will consistently strive for best-in-class customer service performance, aiming for year-over-year improvement in customer satisfaction survey results.
• You will stay informed of market conditions and identify opportunities to maximize value for both the customer and Teva.

Do you have...?

• A proven track record of delivering exceptional customer service by understanding customer needs and consistently exceeding expectations.
• Experience contributing to and thriving within a high-performing team.
• Strong customer-facing experience, with the ability to build rapport and deliver tailored solutions.
• Proven stakeholder management experience, with the ability to engage and influence key parties.
• Experience working cross-functionally to achieve common goals.
• Advanced knowledge of Excel, with the ability to leverage its full functionality for data analysis and reporting.

Are you...?

• Skilled in providing bespoke customer insights and intelligence to drive informed decision-making.
• Happy to contribute to process improvements.
• Able to resolve problems using existing solutions.

• Enjoying time with your families (25 days of annual leave, Pension scheme)
• Looking after your health (Life & Critical Illness Insurance, Private health insurance, Sports and Health Programme – including health days and nutritional counselling, On-site Canteen)
• Recognizing your value (Recognition programs to reward our employees with our company bonus scheme)
• Boosting your potential (Virtual Learning Centre)
• Well-being and D&I focused company.

Associate Director, Customer Solutions

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