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Teva Customer Account Executive 
United Kingdom, England, Wakefield 
979960641

11.08.2024
A Day in the Life of a Customer Account Executive
  • You will provide a professional, comprehensive ‘customer focussed’ service to the customer and the commercial teams.
  • You will establish long term relationships with customer based on integrity, trust and mutual benefit.
  • You will work collaboratively with commercial organisation and business to achieve sales and volume targets per account.
  • You will develop and sustain relationships with your customer group, sharing best practice in support of the Commercial Account Managers
  • You will manage deliveries with specific customer depots, working with our logistics partner, Movianto, driving improvements and efficiencies where required.
  • You will obtain booking slots and managing customer portals to ensure all delivery requirements are being achieved
  • You will deliver customer specific analysis based on their requirements and in support of the Commercial Account Managers, back in stocks, sales vs forecast, cancellations reports etc
  • You will work collaboratively with internal and external customers to deliver customer specific continuous improvement focused on service improvement
  • You will strive to deliver best in class performance in customer service at all times
  • You will understand market conditions and maximising value adding opportunities to the customer and Teva

Are you...?

  • Able to work collaboratively and cross functionally
  • Still acquiring higher level knowledge and skills
  • Able to build knowledge of the organization, processes and customers
  • Able to solve a range of straightforward problems
  • Able to analyse possible solutions using standard procedures
  • Able to receive a moderate level of guidance and direction

Do you have...?

  • A proven track record in delivering excellent customer service by understanding needs and exceeding them.
  • Stakeholder management experience
  • Excellent knowledge of Excel (advanced) gained within a work or study environment
  • Experience gained within a high performing team
Enjoy a more rewarding choice
  • Enjoying time with your families (25 days of annual leave, Pension scheme)
  • Looking after your health (Life & Critical Illness Insurance, Private health insurance, Sports and Health Programme – including health days and nutritional counselling, On-site Canteen)
  • Recognizing your value (Recognition programs to reward our employees with our company bonus scheme)
  • Boosting your potential (Virtual Learning Centre)
  • Well-being and D&I focused company.
Reports To

Associate Director, Customer Solutions

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