Teva Customer Account Executive 

United Kingdom, England, Wakefield 

979960641

• You will provide a professional, comprehensive ‘customer focussed’ service to the customer and the commercial teams.
• You will establish long term relationships with customer based on integrity, trust and mutual benefit.
• You will work collaboratively with commercial organisation and business to achieve sales and volume targets per account.
• You will develop and sustain relationships with your customer group, sharing best practice in support of the Commercial Account Managers
• You will manage deliveries with specific customer depots, working with our logistics partner, Movianto, driving improvements and efficiencies where required.
• You will obtain booking slots and managing customer portals to ensure all delivery requirements are being achieved
• You will deliver customer specific analysis based on their requirements and in support of the Commercial Account Managers, back in stocks, sales vs forecast, cancellations reports etc
• You will work collaboratively with internal and external customers to deliver customer specific continuous improvement focused on service improvement
• You will strive to deliver best in class performance in customer service at all times
• You will understand market conditions and maximising value adding opportunities to the customer and Teva

Are you...?

• Able to work collaboratively and cross functionally
• Still acquiring higher level knowledge and skills
• Able to build knowledge of the organization, processes and customers
• Able to solve a range of straightforward problems
• Able to analyse possible solutions using standard procedures
• Able to receive a moderate level of guidance and direction

Do you have...?

• A proven track record in delivering excellent customer service by understanding needs and exceeding them.
• Stakeholder management experience
• Excellent knowledge of Excel (advanced) gained within a work or study environment
• Experience gained within a high performing team

• Enjoying time with your families (25 days of annual leave, Pension scheme)
• Looking after your health (Life & Critical Illness Insurance, Private health insurance, Sports and Health Programme – including health days and nutritional counselling, On-site Canteen)
• Recognizing your value (Recognition programs to reward our employees with our company bonus scheme)
• Boosting your potential (Virtual Learning Centre)
• Well-being and D&I focused company.
  

Associate Director, Customer Solutions

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