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Snowflake SENIOR TECHNICAL WRITER 
United States, California 
329823511

03.09.2024
RESPONSIBILITIES:
  • Create online guides, reference docs, and tutorials for technical audiences (SQL engineers, application developers, etc).
  • Engage directly with product managers, software engineers, and UI designers to ensure all features, enhancements, and changes are fully documented.
  • Work with release engineers and dev ops to deliver weekly product updates and documentation.
  • Work with support engineers and customer success managers to help drive customer engagement and adoption, which may include:
    • Contributing to Knowledge Base articles and Community questions.
    • Authoring and editing technical blog posts.
    • Developing training materials, implementation guides, migration guides, best practices, and FAQs.
REQUIRED SKILLS/ EXPERIENCE:
  • 10+ years creating technical product documentation from scratch, as well as from specs.
  • Strong SQL and RDBMS skills (Oracle, Teradata, Redshift, SQL Server, etc); comfortable working with sample code.
  • Experience with one or both of the following:
    • Exposure to using and documentinganyof the following security and governance technologies:
      • Identity and Access Management (SSO, OAuth, MFA, RBAC, SCIM, etc)
      • Networking and Private Connectivity (AWS PrivateLink, Azure Private Link, Google Cloud Private Service Connect)
      • Governance (data masking/tokenization for column-level security, row-level security, data classification and anonymization, etc)
      • Privacy-enhancing technologies like differential privacy
      • Data clean rooms
    • Expose to using and documentinganyof the following data engineering and data storage technologies:
      • ETL/ELT and BI.
      • Data lakes, Apache Iceberg, cloud storage.
      • Data pipelines (Kafka, streaming).
  • Open-source platforms and authoring/publishing tools for a "Docs-as-Code" approach (Git, RST/Sphinx, Markdown, DITA XML, etc).
  • In-depth knowledge of the content development lifecycle, including:
    • Identifying and understanding the information needs of the audience.
    • Gathering information, interviewing SMEs, and conducting research.
    • Authoring, publishing, and managing online/web content.
ADDITIONAL DESIRED QUALIFICATIONS:
  • Familiarity with:
    • Cloud computing platforms (AWS, Microsoft Azure, GCP, etc).
    • Programming languages/APIs (Python, JavaScript, Java, Go, C#/.NET, etc).
    • Big Data analytics, machine learning, and statistics (Spark, Scala, R, etc).
    • Database drivers/connectors (JDBC, ODBC, etc).
  • Exposure to:
    • CI/CD methodologies and technologies (Jenkins, Lambda, etc).

The following represents the expected range of compensation for this role:

  • The estimated base salary range for this role is $135,000 - $207,000.
  • Additionally, this role is eligible to participate in Snowflake’s bonus and equity plan.