Microsoft Senior Technical Writer 

United States, Washington 

52675572

Embody our and

Required Qualifications:

• 5+ years experience in writing, content design, information technology (IT)
  • OR equivalent experience.
• Experience writing about complex software deployment and configuration scenarios for IT Pro and admin audiences

Preferred Qualifications:

• 6+ years experience in writing, content design, or information technology (IT)
  
  • OR 4+ years of proven writing, content design, IT,
  • OR Degree in Computer Science, Management Information Systems, English, Writing, Journalism, Communications orrelated field
    • OR equivalent experience.
• 1+ year(s) project leadership/management experience.
• 5+ years experience in a related technical domain.
• Proven project management skills.
• Portfolio of writing samples for review.
• Familiarity with telephony concepts (PBX systems, PSTN connectivity, wired and wireless communications, emergency services, VoIP technology).
• Familiarity with networking and data communications concepts related to voice deployments and call quality.
• Familiarity with authoring tools, GitHub preferred.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:

Microsoft will accept applications for the role until July 24, 2024.

• Manage a large content portfolio that covers highly technical products created by multiple teams.
• Study content analytics and customer feedback to inform your content strategy then work with stakeholders to drive that strategy.
• Collaborate with relevant stakeholders to educate customers (especially IT Pros and admins) about products through the creation and maintenance of accurate and complete technical guidance.
• Drive communication between content and stakeholder teams. Review writing contributions from stakeholders and vendors.
• Design and write strategic end-to-end guidance anchored in real-world customer scenarios.
• Envision and drive experiments to test out new ideas to create and deliver technical guidance.