Honeywell Experienced Customer Experience Training Professional 

United States 

32698743

You will report directly to our Senior Director Customer Experience Training and you’ll work out of our Northford, CT location on a hybrid work schedule.

The annual base salary for this position is $63,000 - $78,800. Please note that this salary information serves as a general guideline. Honeywell considers various factors when extending an offer, including but not limited to the scope and responsibilities of the position, the candidate's work experience, education and training, key skills, as well as market and business considerations.

KEY RESPONSIBILITIES

• Develop and lead the overall Customer Experience training strategy and initiatives across the organization.
• Collaborate with cross-functional teams to identify training needs and gaps in customer experience knowledge and skills.
• Design and deliver comprehensive training programs to address these needs and enhance the capabilities of employees at all levels.
• Lead a team of training professionals and subject matter experts.
• Partner with senior leadership to shape the customer experience vision and strategy.
• Utilize data-driven insights to measure the effectiveness of training programs.
• Continuously evaluate and improve training methodologies and approaches to ensure maximum impact and engagement.
• Stay updated with industry trends and best practices in customer experience training.
• Collaborate with external vendors and partners to leverage their expertise and resources in delivering high-quality training programs.

BENEFITS OF WORKING FOR HONEYWELL

• Benefits – Medical, Vision, Dental, Mental Health
• Paid Vacation
• 401k Plan/Retirement Benefits (as per regional policy)
• Career Growth
• Professional Development

• 8 years of proven experience in CX training or related field, with a track record of successfully designing and delivering comprehensive training programs.
• Proven team leader for teams with individual contributors and managers.
• Strong leadership skills with the ability to influence and drive change.
• Experience in managing and mentoring teams of training professionals and subject matter experts.
• Excellent communication and presentation skills.
• Ability to effectively communicate complex concepts and ideas to diverse audiences.
• Advanced knowledge of instructional design principles and adult learning methodologies.
• Experience in developing engaging and interactive training materials and resources.
• Experience in managing training programs in a global organization.
• Familiarity with cultural nuances and ability to adapt training strategies to different markets and regions.
• Strong analytical and problem-solving skills.
• Ability to analyze training needs, evaluate training effectiveness, and make data-driven decisions.
• Experience in collaborating with senior leadership and presenting to executive-level stakeholders.

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Advanced degree such as a Master's degree or MBA is preferred.
• Relevant certifications in customer experience management or related fields are a plus.
• Passion for delivering exceptional customer experiences.
• A customer-centric mindset and a strong commitment to exceeding customer expectations.
• Strategic thinking and ability to develop innovative training strategies and approaches.
• Proven ability to drive change and lead transformational initiatives.
• Strong leadership and people management skills.
• Ability to inspire and motivate teams to achieve training goals and objectives.
• Strong project management skills.
• Ability to manage multiple training initiatives simultaneously and deliver results within defined timelines.
• Experience in driving a learning culture within an organization.
• Ability to foster a continuous learning mindset and promote knowledge sharing and collaboration.

• JOB ID: HRD238196
• Category: Customer Experience
• Location: One Firelite Pl,Northford,Connecticut,06472,United States
• Nonexempt