Truist Wholesale Payments Training Development Specialist 

United States, Florida, Orlando 

325622343

Regular or Temporary:

English (Required)

1st shift (United States of America)

Essential Duties and Responsibilities

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

1. Maintain Subject Matter Expert level knowledge of products, processes, and systems used across Wholesale Payments.
2. Proactively communicate and partner across Wholesale Payments to identify training needs, technical learning needs, and essential Client servicing skill training needed across different roles.
3. Train/coach new hires and existing teammates on internal processes, technology changes, and best practices through blended learning experiences using a variety of instructional delivery methods.
4. Analyze the overall effectiveness of training and develop modifications as needed.
5. Effectively deliver training using storytelling, observations and hands on techniques to adapt the learning experience for practical day to day application and aid in learning retention.
6. Develop and design effective learning and new hire programs for Wholesale Payments, and prepare education materials such as module summaries, presentations, training guides, job aids, videos, etc. as needed.
7. Provide feedback and make recommendations for improvement and enhancements to training curriculum and programs.
8. Understand, assess and successfully execute the Risk & Regulatory Compliance framework; recognizing the risk role to be played in any given situation and the activities needed to proactively manage risk and regulatory compliance.

Required Qualifications:

The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1. Bachelor’s Degree in HR, Training and Development, Applied Learning and Human Development, Resource Development, Workforce Learning, Business or related field or equivalent education and experience.
1. Engaging, high energy hands-on professional with exceptional written and verbal communication skills.
2. Strong skills translating learning theories into facilitation delivery that create practice, skill acquisition/building, and create the appropriate climate for performance and behavioral change.
3. Passion for training delivery and experience of delivering training, presenting, and facilitating content.
4. Strong, professional executive presence, and business acumen.
5. Proficiency in Microsoft Office, Adobe Connect, WebEx, Teams, and SharePoint.
6. Ability to influence and be a leader for organizational change.
7. Self-starter with the ability to multi-task, work independently and collaboratively, and possess problem-solving skills.

1. Professional Learning Delivery certifications (or the equivalent)
2. Previous financial services training experience
3. Previous Treasury product experience