Truist Wholesale Payments Transitions Support Specialist 

United States, Florida, Orlando 

499842699

Essential Duties and Responsibilities

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

1. Provides technical support of systems and procedures within Wholesale Payments.
2. Works under direct supervision to support smaller and / or less-complex issues, clients, accounts, projects, analyses, or internal relationships.
3. Provides client outreach and support for various migrations or changes impacting client use of Wholesale Payments products.
4. Basic understanding of business and operating environment.
5. Supports testing of new or enhanced applications and client testing of application upgrades/changes.
6. Ability to diagnose and resolve user issues and provide user training.
7. Requires guidance on most business decisions.
8. Accountable for the completion of assigned deliverables with little day-to-day management.
9. Documents system issues and resolutions and escalates to team leadership when necessary.
10. Adheres to and follows all applicable policies and procedures.
11. Proactively escalates issues and risks to leadership's attention.

The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Bachelor's degree in related field or an equivalent combination of education and related work experience.
2. 5+ years of customer service experience.
3. 3+ years of technical support experience.
4. Demonstrated proficiency in computer applications, such as Microsoft Office software products.

Preferred Qualifications:

1. Bachelor’s Degree in Business, Finance, Technology or Accounting.
2. Experience in banking, financial services, treasury and/or cash management.