PayPal Senior Manager Merchant Communications 

United States, California, San Jose 

325109329

Essential Responsibilities:

• Lead complex communication projects and campaigns, ensuring alignment with business objectives.
• Develop and execute advanced communication strategies to enhance brand visibility and reputation.
• Collaborate with senior leadership to identify communication opportunities and challenges.
• Implement best practices for communication management and reporting.
• Ensure compliance with relevant regulations and standards in all communication efforts.
• Provide mentorship and technical guidance to the communications team.

Minimum Qualifications:

• Minimum of 12 years of relevant work experience and a Bachelor's degree or equivalent experience.

Job Description Summary

• Communications Business Partner for PayPal’s Merchant team, leading developer-focused business-to-business PR and promoting PayPal’s Agentic Commerce vision with the developer community.

External Storytelling:

• Lead external communication strategies that showcase the company's developer strategy to media, developers, merchants, , industry influencers, and the broader public

• Coordinate thought leadership initiatives to promote PayPal’s developer tools, innovation, and talent by positioning PayPal within key trends tied to Agentic Commerce, industry insights, and market dynamics

• Lead engagement with Developer Relations team to identify key events, speaking opportunities and launches targeting developers.

• Collaborate with subject matter experts to create compelling thought leadership content, including articles, blog posts, and sponsored content

• Cultivate brand advocates within the organization and empower them to share PayPal’s innovation story through various channels

• Work closely with external agencies and partners to scale storytelling efforts, manage deliverables, and ensure message consistency across channels

• Collaborate with the larger team to establish measurement frameworks to evaluate the impact of external communications and optimize future initiatives based on performance data and industry benchmarks

• Monitor and help the team address potential issues that arise

Internal Communications:

• Support the development and execution of internal communication strategies that keep employees informed, engaged, and aligned with the organization's vision and business priorities

• Coordinate and optimize internal platforms and communication channels to ensure transparency, foster collaboration, and drive effective information flow about our developer engagements throughout the organization.

Ideal Qualifications:

• 7+ years of experience in developer/AI, technology, and B2B/merchant communications

• Previous experience engaging with and driving communications to the developer community is preferred

• Exceptional written and verbal communication skills, with ability to convey complex financial concepts to various audiences

• Experience working with executives and in collaborative environments

• Demonstrated history of serving as a convener and bringing together stakeholders across teams to achieve a common goal

• Track record of supporting successful thought leadership and external storytelling campaigns

• Familiarity with current communications trends and a passion for businesses through innovative approaches

Travel Percent:

The total compensation for this practice may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits. For more information, visit .

The US national annual pay range for this role is $111,500 to $191,950

Our Benefits:

Any general requests for consideration of your skills, please