Uber Community Support Representative - Driver/UGO French speaker 

United States, West Virginia 

323869629

Connect what users are asking for with answers to their true issues

Investigate case details to figure out root cause of issues

Troubleshoot problems and find speedy resolutions

Resolve high volume of contacts through various support modalities which may include emails, tickets, inbounds and outbound calls

Learn and master multiple applications and resources including contact management systems and knowledge bases

Triage and escalate urgent issues in order to drive them to resolution

Communicate quickly and effectively to internal and external stakeholders

• Ability to work weekends, holidays, and outside a standard 8 to 5 shift
• Customer empathy – You have a deep understanding of the user experience and the ability to resolve customer support requests in thoughtful and creative ways
• Strong written and verbal communication skills – You are an effective communicator and listener, and you adapt easily to varied communication methods
• Collaboration – You value teamwork and contribute to a collaborative work environment where people learn from one another
• problem solving – You can use multiple resources to advise and support critical decisions
• Excellent organisation – You effectively prioritise work to target the highest-impact issues first
• Optimism – You are motivated by a challenge, and you approach problems with a positive attitude
• Desire to learn – You’re a highly motivated self-starter with an eagerness to learn and grow, and you are receptive to feedback
• High flexibility – When the only constant is change, you’re ready to roll with the punches

Support experience in a high-volume environment, such as service industries, retail, or hospitality

* Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to .