Uber Community Support Representative - Polish speaker 

United States, West Virginia 

744296896

What the Candidate Will Do

• Be a passionate advocate for riders and drivers while answering any questions that come your way.
• Deliver high-quality service across multiple support platforms (email, chat, phone)
• Create loyalty among new users and get our early adopters to fall in love with Uber all over again.
• Triage issues and escalate them when necessary

Basic Qualifications

• Fluency in Polish
• Good English (B1/B2)
• Amenable to work time that is shift based totaling 40 hours per week (on rotating shifts basis)
• 50% hybrid module

Preferred Qualifications

• Curiosity. You love learning how things work and you're always looking for ways to innovate. You enjoy testing different support strategies and tracking the results.
• Proficiency using computers (typing, quickly navigating between various tools)
• Excellent reading comprehension and writing skills. Must be able to connect what users are asking for with answers to their true issues.
• Passion for helping others and creating support experiences that exceed users' expectations.
• Skills for handling multiple issues at once to efficiently resolve a number of inquiries.
• Ability to work well in a team environment, contributing to a collaborative work environment where people learn from one another and continuously improve processes on behalf of users

* Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to .