Uber Community Support Representative - Driver Team French speaker 

United States, West Virginia 

832350761

About the Role

What You’ll Do

• Connect user inquiries with accurate solutions to their underlying issues.
• Investigate case details to determine the root cause of problems.
• Troubleshoot issues and find quick resolutions.
• Resolve a high volume of contacts through various support modalities, including emails, tickets, and inbound and outbound calls.
• Learn and master multiple applications and resources, including contact management systems and knowledge bases.
• Triage and escalate urgent issues to ensure timely resolutions.
• Complete thorough documentation and notation on customer contacts and trends.
• Communicate quickly and effectively with internal and external stakeholders.
• Provide feedback to leadership and program teams regarding processes and trends.

Basic Qualifications - What You’ll Need

• Ability to work weekends, holidays, and outside a standard 8 to 5 shift.
• Customer empathy: A deep understanding of the user experience and the ability to resolve customer support requests thoughtfully and creatively.
• Strong written and verbal communication skills: An effective communicator and listener who adapts easily to varied communication methods.
• Collaboration: Value teamwork and contribute to a synergistic work environment where people learn from one another.
• Problem-solving: Ability to leverage multiple resources to inform and support critical decisions.
• Excellent organization: Effectively prioritize work to address the highest-impact issues first.
• Optimism: Motivated by challenges and approach problems with a positive attitude.
• Ability to remain calm under pressure: Troubleshoot problems and find quick resolutions in high-pressure, time-sensitive situations.
• Desire to learn: A highly motivated self-starter eager to learn and grow, and receptive to feedback.
• High flexibility: Ready to adapt to changes when necessary.

Bonus Points

• Bachelor’s Degree in Business, Communications, English, or Journalism.
• Support experience in a high-volume environment, such as service industries, retail, or hospitality.
• Crisis counseling experience.

* Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to .