Capital One Director Operations Payments File & Transaction Monitoring - Hybrid 

United States, Virginia, Richmond 

311241280

Director of Operations, Payments File & Transaction Monitoring - Hybrid

Responsibilities

• Provide day-to-day leadership and management of a retail bank operations organization that enables excellent customer experiences

• Attract, recruit and retain top, diverse talent driven towards continuous improvement and operational excellence

• Lead and manage a team of new and experienced operations leaders and associates across multiple shifts and multiple sites

  • Ensuring file and transaction monitoring activities and responses are occurring in a timely manner

  • Leading the incident management activities related to any payment event across the enterprise payments run rails

  • Build out the anomaly detection and prevention operations capabilities in close partnership with the EP S&A team

• Influence policies and procedures to best meet the needs of our customers and associates

• Partner with Analysts, Product Managers, Technology, and Risk leaders to develop and implement processes that achieve improved customer experiences

• Ensure key operational metrics and performance targets are met

• Ensure compliance and regulatory requirements are met

• Proven ability to lead, inspire and empower large operations teams that are geographically dispersed

Basic Qualifications

• Bachelor’s degree or Military Experience

• At least 4 years of experience in banking or financial industry

• At least 5 years of people leadership experience

• At least 2 years of process or project management experience

• At least 4 years of operations experience in production

• At least 3 years of experience using Google Suite or Microsoft Office

Preferred Qualifications

• Master's Degree

• At least 2 years of payments experience

• At least 5 years of process or project management experience

• At least 3 years of experience in risk management or overseeing regulatory requirements

• At least 7 years of people leadership experience

• At least 7 years of experience in the banking or financial industry

• PMP, Lean, Agile or Six Sigma certification

McLean, VA: $184,800 - $210,900 for Director, Process Management Richmond, VA: $168,000 - $191,700 for Director, Process Management Wilmington, DE: $168,000 - $191,700 for Director, Process ManagementThis role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.