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As the Director of Risk Operations, you will be responsible for:
- Lead and manage a team of managers responsible for transaction monitoring operations, providing guidance, mentorship, and performance evaluation.
- Ensure high levels of service are provided to both internal and external stakeholders, maintaining and improving satisfaction and compliance standards.
- Develop, improve, and oversee transaction monitoring processes to enhance efficiency, accuracy, and adherence to regulatory requirements with an emphasis on high risk industries.
- Monitor and enhance the overall quality of work within the transaction monitoring unit, ensuring consistency and compliance with internal and external standards.
- Act as the primary escalation point for complex transaction monitoring issues, ensuring timely and effective resolution.
- Guide your team to handle risk-related escalations by reviewing accounts and transactions to identify risky behaviors, including fraudulent activity, large credit exposure, and regulatory non-compliance.
- Drive decisions based on data, create and continuously enhance dashboards and alerts to monitor changing risks and suspicious behaviors.
- Represent the transaction monitoring department in relevant internal forums, advocating for compliance and risk needs and contributing to broader organizational discussions.
- Manage the unit’s efficiency and ensure that goals and targets are met, aligning operations with strategic business objectives.
- Stay abreast of regulatory developments and ensure that the transaction monitoring program complies with all applicable laws and regulations.
- Prepare and present detailed reports on transaction monitoring activities to senior management