Airbnb Manager Growth – Americas 

United States, California, San Francisco 

310379103

The Difference You Will Make:

In this role, you will develop the regional field strategy across two critical programs, Superhost Ambassadors and experienced Co-Hosting. You will oversee a team of community growth managers responsible for supporting, influencing, and engaging trusted members of the Airbnb Host Community. You will be responsible for nurturing a strategic and entrepreneurial way of working for your team.

You will do this by analyzing market and business trends, gaps, and opportunities to localize programs. You will have revenue and business performance goals in addition to sentiment and host success outcomes. You will take a measured approach to assessing impact and success for new initiatives.

A Typical Day:

• Strategy, Operations, and Insights:
• Assess business needs and create a framework for designing and measuring community-powered solutions.
• Ensure efficient and effective solution design, even in ambiguous situations.
• People Management:
• Lead a team of Community Growth Managers in North America, providing inspiration, support, and encouragement for goal achievement.
• Oversee thousands of active experienced co-hosts, superhost ambassadors, and hosts in the US and Canada.
• Foster a culture of entrepreneurship, growth, and belonging within your team.
• Demonstrate leadership by hiring, motivating, and inspiring a high-performing team.
• Outcomes and Impact:
• Take charge of growth and retention metrics, overseeing new active hosts, new listings under management, incremental earnings growth, and churn metrics.
• Own initiative performance and optimize programs to enhance outcomes.
• Implement an operating system with dashboards, KPIs, and OKRs to manage team performance, identifying successes and areas for improvement.
• Lead cross-functional efforts for core host growth initiatives and deployment in North America.
• Collaborate with central programs to develop product roadmaps, gather host feedback on needs, and contribute to solution design.

Your Expertise:

• 10+ years in Sales, Community, or Operations Team Management with at least 3+ years in a management role managing teams
• Experience in achieving strong results managing through others
• Proven ability to own and exceed growth OKRs
• Expert in forecasting, modeling, and optimizing growth tactics for the team and region
• Client-facing experience in tech and consumer goods
• Experienced in complex and operational programs
• Skilled in persuasion, negotiation, and consensus building
• Empathetic leader with a passion for revenue and growth
• Deep understanding of recurring revenue business models
• Strong analytical and process-oriented mindset
• Enthusiastic and creative leader, capable of inspiring others
• Ability to manage ambiguity with a positive outlook while still providing a sound recommendation
• Excellent communication and presentation skills
• Proficient in SQL, Excel, Google Docs, Salesforce CRM, and other sales-driving technology

Due to the nature of this position, the successful applicant will need to be based in San Francisco, California to be able to conduct their work.