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Applied Materials Director Customer Support Israel, Center District, Rishon LeZion 284176490
It will require excellent collaboration with Applied local and global groups while driving for win-win situations.
Our group:
It includes 3 main teams:
- The Global Response Center which is the “gate” for all technical field escalations to the Business Unit (Tier 3, 15 engineers + manager).
- The SW & Servers Support team (Tier 3, 14 engineers + manager), that has experts per product and works closely with the field and Product Development organization.
- HW Support team (15 engineers + manager) that is located in China and provides close support for the local emerging Semi-Conductor industry
You will be exposed to the most advanced technologies in the world in the area of optical wafer inspection and SEM based products (SEM = Scanning Electron Microscope). You will be part of the Business Unit strategies definition focusing and influencing on technical support aspects.
You will have the opportunity to engage with the Semi-conductor leading companies (like TSMC, Samsung, Intel) and get deep understanding of this industry.
As such you will become a critical link in the Business Unit success.
Your managerial capabilities will rise and you will have variety of opportunities to continue and develop in Applied.
Whatyou'll be doing?
- Define and implement the strategies, tools and methods to drive our customers support to a world class, in a global very demanding business environment.
- Establish and maintain the right Support Eco-System to drive new products penetration, adoption by our customers and successful business execution
- Bring the “Voice of Customers” into the Business Unit; provide holistic picture, convey the right messages and influence our partners to set the right priorities
- Develop a strong and proficient technical support team for SW & HW cases escalated from our customers
- Drive for proficient technical escalations management (process and tool)
What you should have?
- 10 years’ experience in world of Support, SW & HW – tools, processes, methods
- Vast experience in customer facing
- 10 years of managerial experience; managing global teams, complex span of control – from strategies to day to day, multi-tasking, priority setting
- Process oriented
- Strong interpersonal skills - calm, convey constructive working environment, ability to influence others.
- Preferred - Technical background on one of Applied key products (HW, or Application)
- Preferred experience as part of corporate
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