Orcaai Customer Success Director 

Israel, Tel Aviv District, Tel Aviv-Yafo 

307567186

You will work closely with and

Reporting to the COO, you will:

• Manage a small and global Customer Success Team
• Manage the implementation (onboarding and product training) of new customers, and overall responsibility for ongoing customer health, growth, and satisfaction.
• Establish and develop strategic trusted advisor relationships at the highest relevant levels (Decision Makers, Champions, Economic Buyers), by providing the customer with best practices on how to use the products.
• Represent the voice of the customer and be part of the product development roadmap.
• Partner with Sales and Product Teams on upsell, cross-sell, and expansion opportunities.
• Leverage your product knowledge and experience to ensure customers receive the utmost value for Orca-AI products.

Ideally, you bring the following to the table:

• Fluent English speaker with excellent written and verbal skills
• Minimum of 4 years’ experience in Enterprise Customer Success role with international clients
• Technical knowledge and skills related to software solutions (SaaS environment) AI & Computer vision
• Exceptional interpersonal skills
• High prioritization skills and process orientation - accountability and personal organization are essential.
• Thrive in a fast-paced dynamic and ever-changing environment.
• A team player and great communicator, comfortable working with multiple interfaces simultaneously
• Maritime Experience is a big plus!

If this sounds like a good match and you’re up for an exciting challenge, we look forward to hearing from you.