The Position:
Your day will start with reviewing and addressing recent customer technical issues to ensure timely and effective resolutions. You'll then move on to analyzing data to generate comprehensive reports that help us understand overall trends and identify key issues. Throughout the day, you'll focus on managing customer returns, ensuring a smooth process in accordance with our policies.
As part of your role, you will also track chip-for-chip compensation processes with suppliers and manage defective product inventory to meet customer demands. Additionally, you'll be responsible for setting up and maintaining the necessary infrastructure to support these processes and will continuously seek and implement process improvements to enhance efficiency and customer satisfaction.