Bank Of America Operations Analyst -Payments 

Mexico, Nuevo León, General Escobedo 

282228

Job Description

The successful candidate will ensure client expectations are met in a timely manner. The successful candidate may be required rotate within operations to support operational needs. This position will be required to work in the office shifts/weekends and/or statutory holidays, as required. This position will report to the Payments Operations Manager.

Responsibilities

• Repair, verify/authorize and release electronic payments on both Global Bulk Payment System & GBS Global banking System)

• Repair, verify/authorize and release Corbank fee on Global Investigation (GIN)

• Monitoring daily workflow within the team, making adjustments as necessary.

• Review and respond to investigations for same day wires and other queries ensuring timelines and client expectations are met

• Monitor payment queues to ensure all items are processed timely and cleared by end of processing day

• Provide effective coaching and guidance to employees within the group regarding procedural, technical and/or operational changes

• Drive process improvements to increase efficiency and timeliness metrics

• Process Exotic Currency payments

• File, and send files to offsite storage and maintain storage records

• Process manual payments/ accounting entries

• Process Electronic Funds Transfer (EFT) files

• Handle other payment process-related duties/functions as assigned including Data Entry into various systems supported

• Act as a resource on User Acceptance testing (UAT) and Performance Acceptance Testing on AS400 and GBS platform

• Provide input on application to Local Canadian International Payment Rules and Regulations(LVTS/ACSS/FEDWIRE and others)

• Maintain operational controls

Requirements

• Three to five years of experience in payments processing with financial institutions

• Working knowledge of Global Bulk Payment System & Global banking System

• Knowledge of payment process and Canadian clearing systems/rules

• Familiarity with SWIFT messages and proper payment formatting

• Strong Accounting skills

• Strong people and customer service skills

• Proven track record in independent handling of projects or initiatives

• Proficiency with Excel, Word, SWIFT Alliance systems and keyboarding skills

• Excellent communication and problem solving skills

• Demonstrated initiative and the ability to work with minimal supervision

• Team player with demonstrated leadership skills

• Ability to meet established deadlines in a fast paced environment

• Willingness to learn and take on new tasks, as required

• Availability to work various shifts, Statutory Holidays and weekends, as required

• Post-secondary education, however not necessary

• Ability to write test scripts and participate in User Acceptance testing and other payment system testing, as required

• Strong problem solving skills and ability to multi-task and identify root cause of payment failures or errors