Tesla Roadside Support Supervisor 

United States, Utah, Draper 

273505457

This location operates 24/7 and requires open availability and the ability to work weekends. After 4 weeks of in-person training, this position may be temporarily remote; remote location is subject to change.

• Take ownership of all aspects of your team's performance, including coaching, development, conducting one-on-one sessions, and providing real-time feedback
• Efficiently manage time, handle multiple priorities, organize workloads, and consistently meet deadlines
• Collaborate with operations teams to drive continuous improvements that enhance team output and customer service
• Serve as a champion for safety, efficiency, quality, and overall excellence in all actions and decisions
• Regularly engage in giving and receiving feedback with peers, direct reports, and managers
• Lead with a positive and accountable demeanor to inspire the team
• Cultivate an environment of inclusivity, collaboration, and diversity of thought

• 3+ years of leadership experience in a call center or customer service industry
• Exceptional written and verbal communication skills
• Demonstrate effective coaching skills to nurture a successful team, prioritizing development over metrics
• Maintain a flexible schedule and be available to support the team 24/7 as needed
• Possess knowledge of the existing systems and processes relevant to the applied department
• Lead by fostering a culture of positivity and accountability; champion diversity, inclusion, and overall team well-being
• Valid driver's license required