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Tesla Roadside Support Specialist 
United States, Utah, Draper 
991459206

23.06.2024
What to Expect

This location operates 24/7 and requires open availability and the ability to work weekends.

Training starts July 8th

What You’ll Do
  • Deliver exceptional verbal and writtencustomer support
  • Efficiently coordinate towing services, bothin urgent and non-urgent situations
  • Assess customer needs and proactively resolveroadside
  • Determine the optimal course of action forvarious roadside events
  • Effectively communicate owners' concerns tothe towing provider network, service center staff, and other relevant partiesfor issue resolution
  • Accurately record issues and data intoCRM/Vehicle Support Systems
What You’ll Bring
  • Minimum 2 years of relevant work experience with evidenceof exceptional ability
  • Excellent customer service skills and ability toeffectively prioritize workload while consistently meeting deadlines
  • Ability to follow verbal and written instructions withattention to detail
  • Flexible schedule; this team runs 24/7/365 to accommodateour customers’ needs
  • Roadside dispatching or emergency call responseexperience is preferred
  • Proficient with MS Windows, Office, Outlook, and abilityto effectively navigate web browsers and multiple internal systems
  • Understanding of basic automotive techniques related totowing and service of vehicle systems