Honeywell Technical Support Supervisor 

United States 

512202891

• Lead and manage the TechnicalSupport team, providing guidance and coaching
• Ensure timely and effectiveresolution of technical issues, meeting customer Key performance indicators(KPI) and expectations
• Develop and implementstrategies to optimize technical support operations according to
• Collaborate withcross-functional teams to drive continuous improvement initiatives
• Establish and maintain strongrelationships with key stakeholders, including customers, Project Managers, AccountManagers, and other internal teams
• Monitor and analyze technicalsupport performance metrics to identify areas for improvement
• Manage and allocate resourceseffectively to meet business objectives
• Stay updated with industrytrends and advancements, and provide recommendations for improvement
• Benefits – Medical, Vision,Dental, Mental Health
• Paid Vacation
• 401k Plan/Retirement Benefits(as per regional policy)
• Career Growth
• Professional Development
• Minimum of 6 years of provenexperience in technical support management or a similar role
• Strong technical knowledge andexpertise in relevant technologies
• Excellent leadership and teammanagement skills
• Ability to effectively manageand prioritize multiple projects and tasks to find value for the business andcustomers
• Experience in driving processimprovements and implementing best practices to show profits from achievingdepartment goals
• Strong problem-solving anddecision-making abilities
• Excellent communication andinterpersonal skills
• Bachelor's degree in a relatedfield; Master's degree preferred
• Strong leadership and strategicthinking
• Ability to drive change andinnovation
• Results-oriented approach andability to drive projects to successful completion
• Excellent problem-solving andanalytical abilities
• Strong business acumen
Additional Information

• JOB ID: HRD234580
• Category: Customer Experience
• Location: 6060 Rockside Woods Blvd,Suite 400,Independence,Ohio,44131,United States
• Exempt