Salesforce Client Partner 

United States, California, San Francisco 

272824313

Job Category

Job Details

Responsibilities:

• Actively participate in the pursuit process of our large scale deals, working cross-functionally within Salesforce to ensure we are selling what we can deliver as aligned with the customer’s objectives; work with teams to deliver the pitch, define scope/team and contribute to pricing and contractual arrangements.

• Work hand in hand with internal teams (Sales, Success, TMP and Support) to develop and manage strategy and drive customer adoption initiatives. Maintain through the life of the relationship.

• Responsible for communications with the client and within Salesforce up to the CxO level regarding expectations, performance, governance and issueescalation/resolutionduring the course of delivery to ensure success.

• Accountable for overseeing end-to-end service delivery and ensuring all contractual commitments are met. Works with the customer to amend and approve changes as necessary.

• Drive transformational changes needed to achieve the customers' objectives, informed by deep industry and product expertise.

• Effectively leads and inspires the Salesforce Professional Services team members engaged in the services delivery. Coach and develop the team.

• Anticipates, mitigates, and manages risk to Salesforce and the customer.

• Participates in the continued development of internal processes, artifacts and methodologies to support service delivery to our most strategic customers.

• The CP will be responsible for evaluating opportunities on his/her accounts and perform a detailed business case analysis to determine the type and number of resources required to successfully execute a capture strategy.

• The CP ensures alignment with Sales and is responsible for developing multi-threaded executive relationships within his/her account(s) to accelerate value and improve customer outcomes, and help uncover new opportunities for Salesforce.

• The CP is accountable for bookings, revenue, margin, CSAT, and value delivered across his/her assigned account(s) and serves as the “point person” for all customer negotiations and any issues that get escalated.
  

Requirements

• Degree or equivalent relevant experience required. Experience will be evaluated based on theValues & Behaviors for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)

• 10+ years experience leading enterprise-level technology transformation programs at Fortune 500 companies

• 15+ years of relevant consulting experience in professional services, including business development, management of client relationships and delivery oversight.

• 10+ years of experience leading, managing, coaching, and developing staff

• Experience with Salesforce products/platform

• Experience working with customers to understand and solve their most pressing business challenges

• Knowledge of the concepts, practices, procedures, and deliverables associated with system development, implementation, and operational readiness.

• Knowledge of technical acumen to work with technical teams to develop comprehensive operational plans and address technical issues

• Significant experience managing C-suite relationships at customers

• Experience working on pursuit teams and leading the proposal development process

• Executive-level communication skills, written and oral

• Travel up to 50%

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Posting Statement

Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records. For Washington-based roles, the base salary hiring range for this position is $247,660 to $331,240. For California-based roles, the base salary hiring range for this position is $247,660 to $331,240. For Minnesota based roles, the base salary hiring range for this position is $225,120 to $301,140. Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, benefits. More details about our company benefits can be found at the following link: