PNC Agency Operations Manager Sr 

United States, New Jersey 

27269461

This position is primarily based in a PNC location. Responsibilities require time in the office or in the field on a regular basis. Some responsibilities may be performed remotely, at manager’s discretion.Job Summary
Key Responsibilities
• Act as the main point of contact between customers, investors, and a variety of internal line of-business teams for loan-related inquiries.
• Manage and consistently develop a team of loan administrators, ensuring they have the necessary skills and resources to perform job functions accurately and independently.
• Oversee the end-to-end syndicated loan lifecycle, including loan funding, interest and principal payments, rollovers, amendments, and reconciliations.
• Provide feedback and coaching to drive performance.
• Ensure compliance with loan agreements, regulatory requirements, and internal policies.
• Maintain metrics to measure team performance and enforce a robust quality control environment.
• Perform control observations and identify areas for improvement.
• Ensure adherence to industry best practices, regulatory guidelines, and operational controls.
• Foster a collaborative environment and be a culture leader.Preferred Qualifications, Capabilities, And Skills
• 7 years of syndicated loan servicing experience as administrative agent; with at least 4 years in a managerial or supervisory role.
• Strong knowledge of syndication industry platforms (e.g., ACBS, ClearPar) and knowledge of SWIFT payments, LSTA/LMA guidelines.
• Familiarity with emerging trends in loan operations technology and process automation.
• Strong leadership skills with a proven ability to motivate and coach a team.
• Strong analytical, problem-solving, and presentation skills; ability to work under pressure and meet tight deadlines.
• Excellent communication and collaboration skills, with the aptitude to build strong relationships.
• Analytical skills, including the ability to use data to make informed decisions.
• Advanced Excel skills and experience with data analytics tools.Job Description

• Defines the overall strategy for their business functional unit within operations. Executes operating plan. Communicates strategy to operations team. Responsible for multiple functions across one or more sites. Manages managers, supervisors and/or individual contributors. Participates in industry forums.
• Manages and is responsible for achieving desired business results. Acts as a senior point of escalation and resolves exceptions on most significant and complex issues, processes and products. Serves as a senior level representative for an operational group. May interact with customers and/or third parties to drive business results in resolving escalated issues. Own third party and/or senior level business partner relationships.
• Manages all human resource related activities for direct and indirect reports and drives employee engagement. Provides coaching and development to operations managers and supervisors. Leads staff meetings, communicates strategy and translates into tactical operating plans.
• Provides consultation and advice to service partners and customers. Identifies and influences strategic improvement initiatives and serves as project sponsor. Review and approves standard operating procedures as appropriate. Drives policy improvements.
• Owns the control framework for unit(s) of responsibility. Establish and monitor key risk indicators to ensure effective quality risk management. Manages and is accountable for risk mitigation and business resiliency strategies. Verifies work processes to ensure completeness, accuracy and conformance to established service levels, department controls, risk tolerance and applicable procedures.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

PNC also has fundamental expectations of our people managers. As a manager of talent in PNC, you will be expected to:

• Include Intentionally - Cultivates diverse teams and inclusive workplaces to expand thinking.
• Live the Values - Role models our values with transparency and courage.
• Enable Change - Takes action to drive change and innovation that will transform our business.
• Achieve Results - Takes personal ownership to deliver results. Empowers and trusts others in decision making.
• Develop the Best - Raises the bar with every talent decision and guides the achievement of all employees and customers.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and requiredneeded to be successful in this position.

Decision Making and Critical Thinking, Effective Communications, Internal Resource Coordination, Operational Functions, Problem Management Process, Process Management, Standard Operating ProceduresRoles at this level typically require a university / college degree, with 5+ years of industry-relevant experience. At least 3 years of prior management experience is typically required. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.No Required Certification(s)No Required License(s)
California Residents

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