Honeywell Senior Tech Support Specialist Rotational shifts 

United States 

261729249

Senior Tech Support Specialist (Rotational shifts)

As a at Honeywell, in Bucharest , you will be responsible for helping customers to solve technical issues and answering any questions about the features and capabilities of the products.

Key responsibilities:

• Remote diagnostics, troubleshooting, analysis and resolution of support issues
• Follow established process and procedures to provide support to customers via all contracted channels (phone, email, chat &/or fax)
• Work effectively with other management and customers to quickly address problems as they arise
• Mobile Device Management (MDM platforms i.e., AirWatch / Mobile Iron) - Utilize console to assist Users with device configuration
• Properly log all information into the problem management system
• Escalate issues to the appropriate contacts in a timely manner and ensure end users are aware of changes to original expectations in accordance with procedural guidelines.

Key skills and qualifications:

• Bachelor degree or is in process of obtaining one
• Minimum 1 year experience supporting mobile devices on major platforms including but not limited to iOS, Android and Microsoft OS
• Fluent in English

We offer:

• Competitive Salary regularly increased based on your performance
• Enjoy 25 vacation days per year, plus extra days off for life's special events
• Meal vouchers
• Flexible benefits basket with monthly budget allocated (top up medical insurance, life insurance, pension, vacation/ cultural/ fuel vouchers)
• Medical Insurance Plan paid by the company
• Christmas and Easter bonuses

• JOB ID: HRD242027
• Category: Customer Experience
• Location: 3 George Constantinescu,,Upground building, 5th floor (entrance A) District 2,Bucharest,BUCURESTI,020339,Romania
• Nonexempt