Senior Tech Support Specialist (Rotational shifts)
As a at Honeywell, in Bucharest , you will be responsible for helping customers to solve technical issues and answering any questions about the features and capabilities of the products.
Key responsibilities:
- Remote diagnostics, troubleshooting, analysis and resolution of support issues
- Follow established process and procedures to provide support to customers via all contracted channels (phone, email, chat &/or fax)
- Work effectively with other management and customers to quickly address problems as they arise
- Mobile Device Management (MDM platforms i.e., AirWatch / Mobile Iron) - Utilize console to assist Users with device configuration
- Properly log all information into the problem management system
- Escalate issues to the appropriate contacts in a timely manner and ensure end users are aware of changes to original expectations in accordance with procedural guidelines.
Key skills and qualifications:
- Bachelor degree or is in process of obtaining one
- Minimum 1 year experience supporting mobile devices on major platforms including but not limited to iOS, Android and Microsoft OS
- Fluent in English
We offer:
- Competitive Salary regularly increased based on your performance
- Enjoy 25 vacation days per year, plus extra days off for life's special events
- Meal vouchers
- Flexible benefits basket with monthly budget allocated (top up medical insurance, life insurance, pension, vacation/ cultural/ fuel vouchers)
- Medical Insurance Plan paid by the company
- Christmas and Easter bonuses
Additional Information - JOB ID: HRD242029
- Category: Customer Experience
- Location: 3 George Constantinescu,,Upground building, 5th floor (entrance A) District 2,Bucharest,BUCURESTI,020339,Romania
- Nonexempt