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Honeywell Senior Tech Support Specialist Rotational shifts 
Romania 
934819677

02.09.2024
JOB DESCRIPTION

Senior Tech Support Specialist (Rotational shifts)

As a at Honeywell, in Bucharest , you will be responsible for helping customers to solve technical issues and answering any questions about the features and capabilities of the products.


Key responsibilities:

  • Remote diagnostics, troubleshooting, analysis and resolution of support issues
  • Follow established process and procedures to provide support to customers via all contracted channels (phone, email, chat &/or fax)
  • Work effectively with other management and customers to quickly address problems as they arise
  • Mobile Device Management (MDM platforms i.e., AirWatch / Mobile Iron) - Utilize console to assist Users with device configuration
  • Properly log all information into the problem management system
  • Escalate issues to the appropriate contacts in a timely manner and ensure end users are aware of changes to original expectations in accordance with procedural guidelines.

Key skills and qualifications:

  • Bachelor degree or is in process of obtaining one
  • Minimum 1 year experience supporting mobile devices on major platforms including but not limited to iOS, Android and Microsoft OS
  • Fluent in English

We offer:

  • Competitive Salary regularly increased based on your performance
  • Enjoy 25 vacation days per year, plus extra days off for life's special events
  • Meal vouchers
  • Flexible benefits basket with monthly budget allocated (top up medical insurance, life insurance, pension, vacation/ cultural/ fuel vouchers)
  • Medical Insurance Plan paid by the company
  • Christmas and Easter bonuses
Additional Information
  • JOB ID: HRD242029
  • Category: Customer Experience
  • Location: 3 George Constantinescu,,Upground building, 5th floor (entrance A) District 2,Bucharest,BUCURESTI,020339,Romania
  • Nonexempt