EY CBS-BMC- BMC Enablement-Operations-Associate-Business Services 

India, Kerala, Kochi 

259135349

Key Responsibilities:

• Contact Creation:
• Input new contact information into the CRM system accurately and efficiently.
• Gather necessary data from various sources, including lead generation tools, marketing campaigns, and customer inquiries.
• Data Modification:
• Update existing contact records to reflect changes in customer information, such as address, phone number, and email.
• Ensure all updates comply with data protection regulations and company policies.
• Data Quality Assurance:
• Conduct regular audits of contact data to identify duplicates, inaccuracies, or outdated information.
• Implement corrective measures to maintain high data quality standards.
• Collaboration:
• Work closely with marketing team.

Your responsibilities will also include:

• Provide operational support through effective co-ordination.
• Prepare dashboards to provide status updates, generate insights, assess performance in terms of pipeline, revenue, Data Cleansing etc.
• Prepare documents, presentations, and dashboards for meetings or for the leadership that are ready for circulation to senior leadership - consistency, font sizing, slide spacing, page numbering - meeting EY standards
• Data aggregation activities by sourcing the required information from both internal and external sources
• Coordinate with other internal teams, e.g. Knowledge, AWS, BMC, Finance, Technology, etc. to leverage existing skills for achieving project goals.
• Support maintenance of SharePoint sites by managing content.
• Maintenance of distribution lists and regular audits to ensure continued alignment.
• Provide inputs for process improvement, building efficiencies, automation, standardization etc

Qualifications/Skills and attributes for success

• Bachelor’s degree in Business Administration, Marketing, or a related field (preferred)
• Familiarity with data entry and database management.
• Strong attention to detail and commitment to data accuracy.
• Excellent organizational and time-management skills.
• Proficient in Microsoft Office Suite (Excel, Word, etc.) and data management tools.
• Capable of engaging effectively with multiple stakeholders, understanding the objectives of their programs/initiatives.
• Interact effectively and maintain good rapport among a diverse group of team members, customers and colleagues, demonstrating tact and diplomacy
• Interact directly with the clients to capture first level requirements for the projects and also capture the requirements for complex projects
• Effectively handle routine tasks including follow-up and respond appropriately to unexpected situations, communicating the concerns to Operations Management leadership as required
• Demonstrate best work practices within department and among other teams

To qualify for the role, you must have

• Effective time management and prioritization.
• Excellent Communication - Listening, reading, writing & speaking skills.
• Challenges the status quo ie pro-actively share ideas, facilitate team discussions
• Self-starter – leads on tasks
• Experience working with Business leaders/leadership groups

Ideally, you’ll also have

• Graduate / Post-graduate degree - (Business Administration and Management) with entry level or 1 to 2 years of work experience

Technologies and Tools

• MS Office
• Power BI

What we look for

• Self-motivated towards continuous learning and upskilling
• Solution oriented - Ability to focus on solutions in case of ambiguity /uncertainties and not stuck with the problem
• Display a positive attitude, interest to learn new things, capability to work under pressure and thinking out of the box.
• Content management – Familiar with maintenance of SharePoint, MS office (Excel and PowerPoint proficiency is a must)
• Demonstrates excellent customer service skills including telephone, MS Teams and e-mail support

What we offer

EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations – Argentina, China, India, the Philippines, Poland, and the UK – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills, and insights that will stay with you throughout your career.

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success, as defined by you : We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.