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Apple Apple Support Team Manager United States, North Carolina, Cary 257021575
08.02.2025
Minimum Qualifications
- Minimum 2 years experience in a people management capacity in a large or multi-site inbound contact center or fast-paced environment supervising 15+ frontline employees
- Bachelors degree or equivalent experience
Preferred Qualifications
- Knowledge of contact center management tools, processes, procedures, and performance metrics, and can innovate and improve as needed
- Excellent influencing skills and ability to work with key business partners
- Able to develop coaching plans that incorporate observations and key performance trends
- Experience with using technology to craft team cohesiveness and establish rapport
- Demonstrates a real passion for technology and an ability to coach to administrative and technical concepts
- Establishes relationships and seeks to understand what motivates individuals
- Prioritizes coaching needs and experience in developing employees to achieve excellent customer service results
- Leads a standard for high-quality work by consistently meeting and exceeding performance goals
- Strong and effective written and verbal communication skills with the ability to tailor your message to your audience
- Solution oriented leader who demonstrates creativity and curiosity
- Role models inclusive leadership behaviors and embraces their responsibility to build, develop and retain diverse teams
- Makes space to listen, learn, and amplify diverse perspectives and experiences
- Confronts barriers to greater inclusion with tenacity, care and commitment
- Flexible to work between the hours of 7:00 a.m. CST and 10:30 p.m. CST including weekends and holidays, with the possibility to flex up or down hours depending upon business needs
Additional Requirements
Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.
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