מציאת משרת הייטק בחברות הטובות ביותר מעולם לא הייתה קלה יותר
Apple Apple Support Team Manager United States, North Carolina, Cary 257021575
07.04.2025
Inclusion is a shared responsibility and we hold ourselves and one another accountable for fostering a culture where everyone feels seen, heard and inspired to do their best work.
- Minimum 2 years experience in a people management capacity in a large or multi-site inbound contact center or fast-paced environment supervising 15+ frontline employees
- Bachelors degree or equivalent experience
- Knowledge of contact center management tools, processes, procedures, and performance metrics, and can innovate and improve as needed
- Excellent influencing skills and ability to work with key business partners
- Able to develop coaching plans that incorporate observations and key performance trends
- Experience with using technology to craft team cohesiveness and establish rapport
- Demonstrates a real passion for technology and an ability to coach to administrative and technical concepts
- Establishes relationships and seeks to understand what motivates individuals
- Prioritizes coaching needs and experience in developing employees to achieve excellent customer service results
- Leads a standard for high-quality work by consistently meeting and exceeding performance goals
- Strong and effective written and verbal communication skills with the ability to tailor your message to your audience
- Solution oriented leader who demonstrates creativity and curiosity
- Role models inclusive leadership behaviors and embraces their responsibility to build, develop and retain diverse teams
- Makes space to listen, learn, and amplify diverse perspectives and experiences
- Confronts barriers to greater inclusion with tenacity, care and commitment
- Flexible to work between the hours of 7:00 a.m. CST and 10:30 p.m. CST including weekends and holidays, with the possibility to flex up or down hours depending upon business needs
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