Extensive experience with and passion for interfacing and influencing senior leaders to action.
Proficiency in analytical techniques and statistical analysis.
Highly skilled in use of analytics tools, such as Tableau, SQL, Python and R.
3+ years of management experience leading and developing technical teams with robust domain knowledge.
Exceptional skills in writing, visualization and interpersonal skills with ability to communicate complex quantitative analysis in a clear, detailed, and impactful manner to senior executives and leaders at multiple layers of the organization.
Ability to cultivate and maintain relationships with senior leaders and cross-functional teams.
High level of professionalism, energy and sense of urgency to “make things happen”.
Bachelorʼs degree in field related to Analytics, such as Operations Research, Statistics
Preferred Qualifications
Expertise in the nuances of the AppleCare Support business.
Master degree in field related to Analytics, such as Operations Research, Statistics, Econometrics (preferred).