Microsoft Cloud Solution Architect - Teams 

Canada, Ontario, Toronto 

248754332

Required/Minimum Qualifications

• Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 4+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting
  • OR equivalent experience.

Additional or Preferred Qualifications

• Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 8+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting
  • OR Master's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 6+ years experience in cloud/infrastructure technologies, technology solutions, practice development, architecture, and/or consulting
  • o OR equivalent experience.
• 4+ years experience working in a customer-facing role (e.g., internal and/or external).
• 4+ years experience working on technical projects.
• Technical Certification in Cloud (e.g., Azure, Amazon Web Services, Google, security certifications).

• 3+ years of Microsoft Teams with demonstrable technical depth and troubleshooting experience in configuring, and supporting Hybrid environment including skills enterprise Voice, Conferencing, client connectivity, UM, and other Teams features.

• Breadth of technical experience and knowledge, with depth / SME of the following M365 solutions: Microsoft Teams and Skype

Microsoft Certification in one or more of the following technologies preferred:

1. M365 Administrator Expert
2. Microsoft 365 Certified: Endpoint Administrator Associate
3. Information Protection and Compliance Administrator

• Domain experience Microsoft 365 and understanding of how Microsoft Security, compliance, and identity solutions that can span across these solution areas to provide a holistic and end-to-end.

Cloud Solution Architecture IC4 - The typical base pay range for this role across Canada is CAD $91,000 - CAD $168,400 per year.

Find additional pay information here:

Microsoft will accept applications for the role until January 21, 2025.

• Build long-term Trusted Relationships with senior customer Decision Makers, including their Chief Technology and Information Officers, and decision makers within the customer’s business units.
• Manage customer communication throughout critical incidents handling, especially toward C-level executives.
• Broad knowledge of the Microsoft Modern Work Solution (primarily Teams).
• Demonstrate prior technical leadership to drive delivery teams for attending customer expectation about providing workaround and help customers solve their technical issues as quick as possible.
• Effectively orchestrate and bridge the delivery through cross-functional teams, providing operational guidance to the delivery teams.
• Lead executive committee meeting with customer stakeholders to monitor delivery progress and customer support experience, promoting a proactive agenda.
• Provide detailed reviews of service disruptions, metrics, and risk management.
• Ensure Key workload environments remain operationally healthy.
• Remove blockers through delivery chain such as engagement on the onboarding assessments to build the know-ME factor, proactive services, adoption of recommended practices and so on.
• Drive change management to the customer´s team move from reactive to proactive approach.
• Ensure Root Cause Analysis findings and remediation plans are integrated into Proactive Support Delivery Projects.
• Lead discussions with the customer operational teams to follow up progress of reactive incidents and proactive activities as well.
• Assist and help the customer on addressing any technical delivery concerns/questions related to Microsoft technologies and acts as customer single point of contact for any critical issue/escalation.
• Support Customer Success Account Management team joining monthly service review meeting with the customer when necessary to provide progress update of technical ongoing activities.
• Lead Monthly steering committee meeting with the account team to monitor support experience and follow up the delivery progress, existing blockers, required actions and support needed.
• Escalation and tracking of support cases.
• Alignment with Customer Success Account Managers to define proactive activities agenda.
• Attend and participate on environment’s scheduled changes when required by customer.
• Contribute to on-call rotations to ensure a high quality of service for critical incidents created by Support for Mission Critical customers.
• Embody our