Microsoft Cloud Solution Architect CSA - Infrastructure 

Canada, Ontario, Toronto 

965454763

the power of Microsoft Cloud solutions and support offerings. To this end, Microsoft invests in a dedicated Customer Success team that will help Microsoft customers successfully realize their business outcomes.

Cloud Solution Architect - Infrastructureto join our Customer Success Unit (CSU) Team. With over 17,000 employees worldwide, the mission of the CSU organization is to empower customers to accelerate business value through differentiated customer experiences thatMicrosoft’s products, services, and partnerships. Come join CSU and help us build a future where customers achieve their business outcomes faster with technology that does more.

Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations thatbillions of lives around the world. You can help us to achieve our mission.

Required/Minimum Qualifications

• Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 7+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting

  • OR equivalent experience.

• Experience working in a customer-facing role,in managing various stakeholder relationships to get consensus on solution/projects. The ability to influence and build relationships across technical and business teams.
• Experience creating cloudadoption frameworkthatleads to a successful customer productiondeployment.

or Preferred Qualifications

• Deep domain knowledge in Data Center Migration,PaaS,virtualization andVMware, Networking,identity management,Security, Storage, BCDR,Resiliency,Infrastructureas Code(IaaC),automation,Hybrid and Arc.
• 10+ years experience leading technical projects.
• Technical Certification in Cloud (e.g., Azure, Amazon Web Services, Google, security certifications).
• Experience with Azure technologies and services such as Azure migrate, containers, Apps and data cross solutions with infrastructure.
• Knowledge of SRE, SDLC, DevOps and GitHub.
• Excellent Communicator:Demonstrates presence,active listening,presentation skills, deep technical product demo abilities, written and verbal communication skills.
• Collaborative: Works cohesively with customers, the Microsoft account team, and Microsoft partners. Helps others succeed byidentifyingand promoting innovative solutions and strategies.

Cloud Solution Architecture IC5- The typical base pay range for this role across Canada is CAD $121,800 - CAD $219,100 per year.

Find additional pay information here:
Microsoft will accept applications for the role until January 19, 2025.

• maintains, and builds upon foundational relationships with key customer stakeholders and technical professionals to enable quality solution delivery and health using partnerships with other account team leaders and leads orchestration across internal/external stakeholders. Expands customer and partner relationships beyond the current Unified Support contract consumers with a focus on leading the definition of business outcomes and how to align Microsoft strategy to customer business priorities.

• Identifies, navigates, communicates, and influences key customer technical, business,and stakeholders(including partners).Participates inconversations tofacilitatethe achievement of customer businessobjectivesbyleveragingtheir investment in Microsoft. Maps internal roles to customer priorities to action the needs of customers and provides input into customer priorities. Holds,maintains, and nurtures internal stakeholder relationships. Influences and challenges seniorinternal stakeholders. Leads business value conversations at customerlevels.

• Participates actively in diverse, challengingdiscussions byproviding the correct technical solutions and guiding them with theappropriate approachand next steps to achieve their goals.

• objectivesfor customer organizations using partnerships with other account team leaders toidentifycustomer priorities. Partners with Account Team to create a customer success plan and contribute to the shared customer account plan in support of customerobjectivesspecific to the customer's business transformation programs and common to their industry.

Technical Relevance

• identifies, and aligns Microsoft solutions, and technical capabilities (e.g., Azure, Modern Work, Dynamics) to customer needs and priorities. Leverages broad foundational industry and technicalexpertiseto enable customer success.Identifiescomplex customer scenarios (e.g., Independent Software Vendors [ISV], cross-cloud, partner) and aligns with technical specialists toidentifyrelevant cross-cloud technology solutions. Strengthens Microsoft's position in the customers' cloud technology marketplace against competitors. Leverages understanding of the customer's technology platform and Microsoft's technology roadmap to enable customer digital transformation.

• demonstratesalignment between customerobjectivesand the current Microsoft portfolio of work in the customer account. Promotes the organizational and customer success strategy with customers. Aligns Microsoft technology and services with the customer's goals andobjectivesto form a cooperative strategy. Engages in account team planning, promoting business and technical needs for change that challenge customer thinking. Aligns with the account team to link Customer Success Plans (CSPs) with account plan priorities and develop bookable programs of work. Challenges the customer and influences their strategic decision making, driving the case for change towards improved operational health.

• Be part ofthe strategicexecution of program planning and customer-facing program reviews, prioritization of engagements, and management of key stakeholder to address agreed-upon customer outcomes and account priorities to deliver ongoing customer success. Leverages Microsoft delivery management methodologies, processes, and tools to manage and improve customer operational health. Proactivelyidentifiesand mitigates customer blockers byleveragingMicrosoft solutions andservices anddevelops deliverable programs of work. Orchestrates delivery resources tofacilitatevalue realization with a focus on driving operational health. Leads delivery program reviews with internal stakeholders to ensure alignment on customer outcomes and account priorities. Leads escalation management and communications for delivery programs in the customer account.

• identifies,monitors, and mitigates actual and potential blockers to consumption through data analysis and customer feedback. Mobilizes resources to address actual and potential blockers to consumption, associated issues, and to ensure delivery on Customer Success Plans (CSPs). Holds accountability foridentifiedconsumption milestones and their completion. Partners with customers

• identifyopportunities for growth,optimizeusage, and drive adoption. Partners with customers to understand their businessobjectives,identifyopportunities where Microsoft offerings can help achieve thoseobjectives, and aligns Microsoft products and services to agreed-upon customer outcomes and account priorities. Leverages an understanding of the customer's needs and businessobjectivestoidentifyopportunities where Microsoft can provide added value to maximize retention and minimize churn.

• Embody ourand.