Ebay Authentication Training Lead 

United States, New Jersey 

233494917

Subject Matter Expertise

• Serve as the subject matter expert on authentication training for the Handbags & Accessories or Apparel categories.

• Ensure training content reflects current authentication methodologies, brand updates, and counterfeit trends.

• Support continuous education for staff through workshops, refresher courses, and global knowledge-sharing initiatives.

Training Development & Delivery

• Design, implement, and continuously refine authentication training programs tailored to handbags, accessories, and apparel categories.

• Partner with the Instructional Design team to develop detailed training materials, including e-learning modules, visual reference guides, hands-on exercises, and assessments.

• Partner with authentication experts to ensure accuracy and relevance of training content.

Team Leadership & Coaching

• Lead, mentor, and develop a growing team of global Authentication Trainers.

• Set clear performance goals, provide regular coaching and feedback, and foster a culture of excellence and accountability.

• Communicate professionally with employees, leadership and business partners.

• Take proactive steps to ensure that best practices are followed and champion eBay DNA principles.

Operational Support

• Collaborate closely with Quality Assurance, Operations, and Product teams to align training content with evolving tools and standards.

• Use data and feedback loops to assess training effectiveness and implement continuous improvements.

Tracking & Reporting

• Manage training calendars, onboarding pipelines, and scheduling across multiple sites or time zones.

• Maintain accurate training records and certifications within the LMS or tracking system.

• Report on training completion rates, skills assessments, and performance trends.

Additional Responsibilities

• Requires up to 50-75% travel annually (domestic and international).

• Bachelor’s degree in Fashion Merchandising, Design, Education, or a related field (or equivalent experience).

• 6+ years of experience in authentication or brand quality roles, with at least 2+ years in a leadership or training capacity.

• Deep category knowledge of luxury and designer brands (e.g., Louis Vuitton, Chanel, Gucci, Hermès, Prada, etc.).

• Excellent communication and interpersonal skills.

• Strong analytical skills and a proven ability to work independently and influence others.

• Champion for diversity, equity and belonging.

• Familiarity with Workday Learning Management Systems (LMS).