Citi Group Retail Bank Fraud Risk Senior Officer - SVP 

United States, Texas, San Antonio 

225403083

Responsibilities:

• Responsible for Customer/Call Center authentication policy and strategy for Retail Bank line of business
• Develops and drives authentication roadmap to be used across the lines of business with a focus on passive authentication and stream-lining the customer experience. T
• Interfaces with the Fraud Risk Sr. Managers, Business owners, Risk Policy heads and operations Chief Operations Officer (COOs) to understand business objectives and gain buy-in for business changes and investment.
• Acts as primary point of contact for the Call Center and Authentication policy for all lines of business
• Develops and drive strategic roadmap for authentication – specific focus on passive authentication
• Designs authentication strategies and tracking measures
• Identifies vendor tools/capabilities and developing test/controls to evaluates value
• Recommends appropriate controls which will maximize the return on investment
• Evaluates potential control enhancements which will improve business controls or reduce impacts to good customers
• Partners with the business to facilitate new product/service delivery
• Understands the latest fraud performance trends and communicate these to the businesses and articulates mitigation projects and overall approach to Fraud related issues
• Partners with Operations, Analytics and Process Integration Teams to coordinate actions to address Business and assists the Control group in the evaluation and management of Global policies and standards
• Performs other duties and functions as assigned
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 10+ years of Fraud and Retail Banking experience preferred
• Call center experience
• Direct experience in fraud high risk account management authorizations

Education:

• Bachelor’s/University degree, Master’s degree preferred

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Anticipated Posting Close Date:

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