Citi Group Fraud Risk Officer - Policy 

United States, Texas, San Antonio 

358367213

The Branded Cards Security Operations Fraud Policy Officer will lead efforts to manage Proprietary Brands and Co-Brands Fraud Policies for mitigating fraud risk against all fraud types (ATO/NRI, Lost/Stolen, Alter, Fraud Application). They will work closely with a team of other Fraud Policy Managers and Operations groups on Fraud processes. The candidate will be the primary contact for Security Operations, DRT, and Analytics and will provide direction based on the latest Fraud defect analysis. They will also have responsibility of other products including but not limited to Virtual Account Numbers (VANs), and Virtual Card Numbers (VCNs). Developed communication and diplomacy skills are required in order to guide, influence and convince others.

Responsibilities:

• Developing and executing effective root cause and lessons learned strategies that drive continuous improvement in the bank’s oversight and execution of fraud risk management Review and understand latest fraud trends and communicate directional areas of focus to the business, Operations and Analytics, and ensure that fraud loss planning and forecasting routines are reflective of these trends.
• Identify emerging risks and threats and specify potential areas for Operational and Analytic improvements.
• Supporting efforts to streamline Operational processes to improve customer experience, fraud detection effectiveness, and Operational cost.
• Assist in the implementation of productivity improvements and tool enhancements to identify fraud more effectively.
• Participate on cross-functional teams to enhance the Fraud Management process
• Work with Operational Risk, Internal Audit and Compliance along with Control Standard and Process owners to identify and evaluate the effectiveness of fraud controls
• Assist Channel Policy, Operations, Analytics and Process Integration to ensure timely and comprehensive communication among partners, and foster consistency and transparency
• Understand the internal and external systems and networks that interact with and/or drive authorization and fraud processes to ensure the impact of changes in any of these systems do not disrupt or harm fraud or authorization processes, and ensure controls are in place to mitigate such risks
• Partner with Credit Policy and Risk to identify trends and mitigate losses while minimizing customer impacts.
• Produce routine reporting and presentations highlighting recent trends and risk management.
• Performs other duties and functions as assigned
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 6-10 years Risk Management experience and exposure to Financial Services industry
• Credit Card and/or Retail Banking experience preferred; Risk/Fraud Management Experience; Experience managing card processing conversions
• Previous experience in statistical and data analysis with working knowledge of statistical software packages such as SAS/SQL is preferred

Education:

• Bachelor’s/University degree or equivalent experience.

• Experience in Security Operations/Fraud Claims/Disputes, preferred

Anticipated Posting Close Date:

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