מציאת משרת הייטק בחברות הטובות ביותר מעולם לא הייתה קלה יותר
Tesla Business Systems Support Technician United States, California, Fremont 221828669
16.04.2025
What You’ll Do What You’ll Bring
- Issue Resolution and Troubleshooting: Act as the first point of contact for business process issues or system malfunctions. Troubleshoot and diagnose problems with business workflows, software systems, and tools
- User Support & Training: Provide frontline support to end-users (e.g., employees or departments) encountering process-related issues
- Business Process Monitoring and Maintenance: Regularly monitor business processes to ensure they are functioning efficiently and effectively
- Documentation and Reporting: Maintain detailed documentation of issues encountered, troubleshooting steps taken, and final resolutions
- Collaboration with Teams: Work closely with business program managers, IT teams, and other stakeholders to communicate system issues and process inefficiencies
- System and Process Testing: Assist with testing and validation of new system implementations, upgrades, or process changes to ensure they meet business needs
- Strong customer service skills to ensure that end-user needs are addressed quickly and effectively, ensuring a positive support experience
- Strong ability to troubleshoot issues in business systems and workflows, identifying the root causes of technical or process problems
- Meticulous attention to detail when troubleshooting, documenting, and analyzing processes to ensure nothing is overlooked
- Understanding of basic SQL queries and database management to analyze system data, resolve issues, or retrieve information
- Strong skills in interpreting data, metrics, and reports to evaluate system performance or diagnose process bottlenecks
- Strong writing skills for creating clear, concise process documentation, troubleshooting guides, and training materials
- Ability to work as part of a larger team to meet business goals, whether supporting team projects or individual tasks
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