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Tesla Field Support Technician Operations 
United States, California, Fremont 
768710147

13.08.2024
What You’ll Do
  • Deploy and support various endpoint systems which include desktop/laptop hardware, POS terminals, tablets, digital signage, printers, scanners, and telephony devices
  • Respond to requests and incidents from our remote employees daily
  • Proactively ensure the highest levels of systems and infrastructure availability in our remote environments
  • Diagnose site network infrastructure issues and address in advance of service disruptions
  • Work closely with multiple IT Operations teams to resolve issues and deploy equipment into the production environment
  • Understanding project requirements and developing project plans to deliver on time through collaboration with different teams within Tesla
  • Some planned travel to and from remote sites across regions, with occasional short-notice travel required
What You’ll Bring
  • Bachelor’s Degree in Computer Science, Networking, Information Systems, or equivalent experience
  • Minimum of five years' experience with desktop (Windows, macOS, & Linux), infrastructure, network, and software support
  • Support experience with IPSec, SD-WAN, fiber, coaxial, and Cellular modem networks with the ability to log level 1 technical support tickets with service providers
  • Excellent understanding of networking components and technologies, including routers, firewalls, switches, access points, TCP/IP, DNS, DHCP, ARP, OSI model
  • Experience with Active Directory, JAMF, SCCM, Azure and Windows server environments
  • Experience in supporting Apple and Android mobile devices along with Intune MDM
  • PowerShell or Python experience is a plus