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Tesla Field Support Technician Operations United States, California, Fremont 768710147
13.08.2024
What You’ll DoWhat You’ll Bring
- Deploy and support various endpoint systems which include desktop/laptop hardware, POS terminals, tablets, digital signage, printers, scanners, and telephony devices
- Respond to requests and incidents from our remote employees daily
- Proactively ensure the highest levels of systems and infrastructure availability in our remote environments
- Diagnose site network infrastructure issues and address in advance of service disruptions
- Work closely with multiple IT Operations teams to resolve issues and deploy equipment into the production environment
- Understanding project requirements and developing project plans to deliver on time through collaboration with different teams within Tesla
- Some planned travel to and from remote sites across regions, with occasional short-notice travel required
- Bachelor’s Degree in Computer Science, Networking, Information Systems, or equivalent experience
- Minimum of five years' experience with desktop (Windows, macOS, & Linux), infrastructure, network, and software support
- Support experience with IPSec, SD-WAN, fiber, coaxial, and Cellular modem networks with the ability to log level 1 technical support tickets with service providers
- Excellent understanding of networking components and technologies, including routers, firewalls, switches, access points, TCP/IP, DNS, DHCP, ARP, OSI model
- Experience with Active Directory, JAMF, SCCM, Azure and Windows server environments
- Experience in supporting Apple and Android mobile devices along with Intune MDM
- PowerShell or Python experience is a plus
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