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JPMorgan Omnichannel Hardware Logistics Product Associate United States, Florida, Tampa 215570451
26.06.2024
Additionally, you'll define roles and responsibilities to drive efficiencies within the H3PL area, establish and document requirements, escalate and ensure issues/decisions are resolved, manage changes to project scope, document and complete testing requirements, create and manage implementation plans, and lead/participate in meetings at the operational and project level. You'll provide continuous feedback on project status and issues and serve as the overall escalation point for the Hardware and Supply Chain team.
Job responsibilities
- Partners with the Product Manager to identify new product opportunities that reflect the needs of our customers and the market through user research and discovery
- Considers and plans for upstream and downstream implications of new product features on the overall product experience
- Supports the collection of user research, journey mapping, and market analysis to inform the strategic product roadmap and provide insight on potential product features that provide value to customers
- Analyzes, tracks, and evaluates product metrics including work to time, cost, and quality targets across the product development life cycle
- Writes the requirements, epics, and user stories to support product development
- Communicates with internal and external customers to coordinate the configuration, testing, and Quality Assurance of payment terminals, systems and associated devices. Partner with Finance for overall budget management and business case development to ensure we are optimizing value for investments and addressing gaps across all Areas of 3rd party logistics. Coordinates the negotiation and fulfillment of the H3PL contracts. Interprets contracts, organizes or processes correspondence with contracting parties and monitors fulfillment of contractual obligations
- Develop and maintain accurate hardware deployment and merchant level reporting by working together with internal and external stakeholders to gather and prioritize reporting requirements, ensuring a deep understanding of business needs.
- Partners with the Product Managers to identify new product opportunities that reflect the needs of our customers and the market through user research and discovery, assist in managing the product lifecycle, from ideation to end-of-life, including feature updates, application releases, maintenance, and discontinuation (End Of Life) planning.
- Contribute to successful product launches with other teams, including marketing strategies, sales enablement, and customer engagement plans. Analyzes, tracks, and evaluates product metrics including total cost of ownership (TCO), and quality targets across the product development life cycle.
- Build strong relationships with key internal customers, gather feedback, and use customer insights to refine and improve product offerings.
- Define and monitor key performance metrics to assess the success of the product line and make data-driven decisions for continuous improvement.
Required qualifications, capabilities, and skills
- 3+ years of experience or equivalent expertise in product management or a relevant domain area
- Proficient knowledge of the product development life cycle
- Experience in product life cycle activities including discovery and requirements definition
- Developing knowledge of data analytics and data literacy
- Bachelor’s degree required or equivalent experience
- Minimum 8 years in the Financial Services; credit card industry knowledge preferred
- Extensive background in logistics, Operations and Technology environment
- Experience with Alteryx (Designer Core Certified), MS Office (advance Excel and VBA), SharePoint (Designer and InfoPath), or Data Visualization (Tableau)
- Mix of technical data skills and business acumen, with strong past experience in operational process monitoring & management
- Understand concepts of data mining/farming with proven track record in the data landscape. Familiarity with profit & loss, inventory, and business case reporting
- Experience delivering timely, high quality, senior manager-level reporting and analysis from diverse, complex data sources
Preferred qualifications, capabilities, and skills
- Developed knowledge of the product development life cycle
- Familiarity with Product Objectives & Key Results and quantifying targets and results
- Ability to manage multiple competing priorities
- Strong customer service and communication skills for both technical and non-technical audiences
- Excellent verbal and written skills; able to influence colleagues professionally and with integrity.
- Strong customer/client focus while ensuring a sound control environment.
- Foster a collaborative and innovative team environment. Work with minimal direction/independently, keeping management informed of progress and escalating issues
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