US Bank Sales Support Category & Relationship Management 

Norway, Oslo 

214024515

Responsible for being the primary internal support contact and point person for sales personnel and strategic partners. This individual will deliver superior service and support to all internal/external sales staff, as well as sales partner relationships (Strategic Partners, Independent Sales Organizations and Independent Contractors).

The Sales Support will be responsible for performing a wide range of duties, among these are:

• To prepare and deliver new applications generated from Elavon Nordic Sales Team
• Coordinator and support for applications on a daily basis, including, but may not be limited to reviewing problems reported, prioritizing and researching these problems, determining the solutions, and resolving them.
• Review merchant’s applications for accuracy.
• Key responsible for answering boarding team on open issues, pending’s in the application process.
• Key responsible and implementer of approved MIDs and inform partners, merchants and sales of implementation.
• Maintain and update database of existing merchants and partners.
• Acting as primary support contact for internally and for our partners.
• To be a trusted source and backup to our sales persons and assist with common questions and administrative issues.
• Support sales by participating on important customer meetings.
• Develop positive relationship and daily communication internally, with partners and merchants regarding various administrative supporting issues.
• Internal escalation to management of major client problems, as brought to our attention by sales or partners.
• Proficiency in Excel is required.
• The role involves traveling for partner visits in Finland.

Requirements:

• Fluent in Finnish, Norwegian (or Swedish), and English.
• Education or training from outgoing sales, preferably Partner sales.