JPMorgan Account Manager III 

United States, Arizona, Tempe 

207784332

As a Vice President of Disputes Operations within Global Card Operations, you will lead a team dedicated to managing disputes and chargebacks for our clients. You will play a crucial role in ensuring seamless operations, driving strategic initiatives, and fostering a culture of trust and transparency. Your leadership will be instrumental in enhancing client relationships and promoting the adoption of self-service solutions.

Job Responsibilities:

• Lead the Dispute Operations team in Tempe, overseeing workflow, performance management, and team development.
• Manage work volumes and ensure adherence to policies and deadlines.
• Collaborate with peer leaders and stakeholders to resolve client issues and drive shared work streams.
• Analyze client data to identify trends and develop strategic departmental initiatives.
• Drive change initiatives and technology enhancements to improve operations.
• Attract, develop, and retain top talent, fostering a diverse and inclusive work culture.
• Build a culture of trust, transparency, and integrity within the team.
• Identify opportunities for digital tool adoption to enhance client self-service options.
• Conduct regular client relationship reviews to educate and influence the adoption of self-service tools.

Required Qualifications, Capabilities, and Skills:

• Comprehensive knowledge of Treasury Services and/or Custom Card products.
• Experience in data analytics and change management, with the ability to present findings.
• Strong influencing skills without direct supervision.
• Proficiency in providing quantifiable management reporting.
• Project management and execution skills.
• Excellent verbal, written, interpersonal, presentation, negotiating, and organizational skills.
• Strategic thinking with adaptability to change.
• Demonstrated team-building skills and ability to work collaboratively.
• 6+ years of client-facing work experience.
• Experience in delivering coaching and feedback/people management.

Preferred Qualifications, Capabilities, and Skills:

• Previous team management experience.
• Bachelor of Science or Business Administration degree and/or 6+ years of equivalent work experience.
• Proficiency in Google G Suite and Microsoft Office.