JPMorgan Loan Servicing Manager III 

United States, Arizona, Tempe 

722675440

As a Client Contact Center Leader in our team, you will provide leadership and management for segments within our Client Contact Center, coordinating with global stakeholders and driving strategic initiatives.

Job Responsibilities:

• Oversee loan booking, funding, research, maintenance, payments, advances, and terminations.
• Set direction, policies, and guidelines for the team.
• Drive change initiatives, business strategy, and technology enhancements.
• Implement risk control processes and operational business models.
• Manage loan documentation, closings, audits, and operational risks.
• Develop team members, manage talent, and plan succession.
• Mentor, train, and assist new and existing team members.
• Create and implement departmental procedures.
• Lead resource planning, talent management, and diversity initiatives.
• Deliver exceptional client experiences in Equipment Finance.
• Set team performance standards and monitor overall performance.

Required Qualifications, Capabilities, and Skills:

• Undergraduate degree in accounting, finance, economics, or math (5+ years related experience accepted).
• Demonstrated leadership success (5+ years).
• Extensive experience in commercial loan operations.
• Experience reading and interpreting loan documentation.
• Excellent verbal, written, interpersonal, presentation, and negotiating skills.
• Strong organizational skills and ability to prioritize tasks.
• Strong customer service aptitude.
• Excellent interpersonal skills to influence and lead diverse teams.
• Experience in training and motivating individuals.
• Strong analytical, problem-solving, and judgment skills.