Cisco Senior Software Escalation Engineer 

United States, California, Milpitas 

200039484

The application window is expected to close on: 3.25.25

Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received.

Your Impact

In this role, you'll provide advanced technical support and troubleshooting for escalated issues related to UCS and Intersight platforms, including AI Enablement products and cloud-based offerings. Your focus will be on diagnosing and resolving product-level problems within our evolving Cloud and Compute portfolio. You'll collaborate with engineering, product management, and other cross-functional teams to ensure timely and high-quality resolutions, advocating for customers and enhancing the overall customer experience.

• Diagnose and resolve complex technical issues related to UCS and Intersight platforms.
• Collaborate with cross-functional teams to drive complete problem resolution.
• Design solutions and publish fixes for product-level problems.
• Advocate for customer needs and product quality within development teams.
• Engage with TAC, Sales, and internal teams to address systemic issues.

Minimum Qualifications:

• Bachelor's degree in a STEM field + 6 years of experience or equivalent.
• 5+ years of experience in a technical customer-facing role.
• 5+ years of experience with deployment, configuration, and troubleshooting.
• 5+ years of experience working with data center technologies and cloud-based offerings.
• 5+ years of experience reading and reviewing code.

Preferred Qualifications:

• In-depth knowledge of UCS and Intersight platforms.
• Excellent problem-solving skills with the ability to analyze complex issues.
• Driven by the challenge of solving unique and difficult problems.
• Experience with product design and cloud operations.
• Willingness to work in small, self-organizing teams.

We tackle whatever challenges come our way. We have each other’s backs, recognize our accomplishments, and grow together. We celebrate and support one another - from big and small things in life to big career moments. And giving back is in our DNA (we get 10 days off each year to do just that).