Cisco Senior Security Escalation Engineer 

United States, Georgia, Atlanta 

3103286

The application window is expected to close on 12/20/2024.

Job posting may be removed earlier if the position is filled or if a sufficient number of applications are

Additional responsibilities include:

• Provide technical mentorship to junior members of the team
• Identify and fix problems in released products through troubleshooting and code analysis
• Work with peers to investigate and drive critical issues to resolution
• Build scripts to aid in the identification of customer-facing issues
• Reproduce customer issues raised from support
• Work with customers and support teams to capture sufficient information to reproduce customer problems
• Work with the Product Development team to identify product serviceability issues and address quality problems
• Work with Development teams to provide feedback and mentorship on new features
• Work with test teams to build system test cases to prevent future occurrences of identified bugs

Minimum Qualifications

• 3 + years of experience in Network Security (Firewalls)
• Bachelor’s degree or higher in Computer Science or a related field
• 3 + years of professional work experience with networking architecture such as routing/switching/security, IP, TCP/UDP, and application layers such as HTTP, SMTP

Preferred Qualifications

• Deep knowledge of firewall-related technologies and platforms (ASA and/or Firepower)
• Strong troubleshooting and analytical skills
• Experience with OSI model layers in routers and switches environments and Ethernet packet-based analysis
• Familiarity with the "Packet Tracer" tool used to validate rule matches on firewall exposure
• Proven understanding of networking architecture such as routing/switching, IP, TCP/UDP, and application layers such as HTTP, SMTP, etc.
• A CCIE Security
• Familiar with network layer protocols such as DHCP, ARP and route lookup
• Experience in handling NGFW escalation tasks
• Good communication and presentation skills