Uber U4B Customer Service Representative 

United States, West Virginia 

197717962

What you'll do?

• Deliver high-quality service across multiple support platforms (email, chat, phone)
• Be a passionate advocate for riders and drivers while answering any questions that come your way
• Show empathy to frustrated riders and drivers while solving problems and addressing unsatisfactory experiences
• Build loyalty among new users and get our early adopters to fall in love with Uber all over again Triage issues and escalate them when necessary
• Must be able to connect what users are asking for with answers to their true issues.
• Passion for helping others and creating support experiences that exceed users’ expectations.
• Ability to troubleshoot problems and find speedy resolutions.
• Skilled at handling multiple issues at once to efficiently solve a large number of inquiries.
• Must work well in a team environment, contributing to a synergistic work environment where people learn from one another and continuously improve processes on behalf of users.

What you'll need?

• Excellent Customer Service Skills
• Advanced English proficiency
• Customer Service experience is a plus
• Excellent verbal, written and interpersonal communication skills
• Multitasking
• Time availability

* Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to .