MSD Customer Service Representative 

United States, South Dakota 

630851971

Job Description

Responsibilities:

• Use your customer service skills to identify and fulfill customer needs, build long-lasting relationships, and ensure top-notch satisfaction
• Provide consultative advice on our range of products and services, showcasing your comprehensive knowledge
• Manage orders end-to-end in adherence to our Standard Operating Procedures (SOPs)
• Drive customer engagement on our online platforms by guiding and coaching our customers
• Tactfully resolve customer queries and complaints through various channels including phone, email, mail, social media, or our website
• Actively participate in promotional campaigns and collaborate with colleagues from other departments to stay updated on new product information
• Seize sales opportunities through outbound calls and up-selling during inbound calls
• Maintain productivity and accuracy levels as per the set standards

Skills & Experience:

• GCSE level or above qualifications in English, Math, and ICT
• Proven experience in a sales-based customer services role
• An aptitude for managing and resolving customer complaints
• Demonstrated ability to work in a team environment while managing high workloads
• A customer-oriented approach and the capacity to adapt and respond to different types of personalities

Closing date for applications: 4th September 2024

Current Contingent Workers apply

Not Applicable

*A job posting is effective until 11:59:59PM on the dayBEFOREthe listed job posting end date. Please ensure you apply to a job posting no later than the dayBEFOREthe job posting end date.

Job Posting End Date:09/04/2024

A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.