Honeywell Tech Supp Professional 

Poland, Pomeranian Voivodeship 

197070160

You will report directly to our Technical Support Manager and you'll work out of our Gdańsk, Poland location on a hybrid work schedule.

Key Responsibilities

• Provide expert technical support to customers, resolving complex technical issues
• Serve as a subject matter expert in relevant technologies and products
• Collaborate with cross-functional teams to develop and implement technical support strategies
• Contribute to the development and improvement of technical support processes and tools
• Establish and maintain strong relationships with key stakeholders, including customers and internal teams
• Participate in customer meetings and provide technical expertise and guidance

Qualifications / Requirements

• Experience in a support or technical consultancy function
• Professional experience of TCP/IP network, solid knowledge of Microsoft SQL Server and Windows operating systems (must have)
• Expertise in relevant technologies and products, preferably in the Electronic Security sector (nice to have)
• Engineering degree Bac+4 or equivalent years of experience in similar role
• Fluent English mandatory, second European language nice to have
• Analytical mind, ability to solve complex problems, based on a logical and inquisitive nature, ability to effectively manage and prioritize multiple projects and tasks

Weekend support (once a month full weekend)

Our offer:

• Comprehensive induction, ongoing training and development to set you up for success
• Company subsidized medical care, life insurance, multi-sports card, bravo recognition program
• In-house and external learning platforms (Udemy) with unlimited access to give you opportunities to develop
• Cross-functional exposure & opportunity to become a Subject Matter Expert (SME) to ensure you gain multilevel competences
• Company paid pension contribution (PPK) to help you plan for the future

• JOB ID: HRD257184
• Category: Customer Experience
• Location: Jana Heweliusza 18,Gdańsk,80-890,Poland
• Nonexempt